Refund policy

Effective November 11, 2026

Jamie Makeup is a small business, and we want you to love what you ordered. Please read this policy before you buy.

All sales are final: we don't accept returns

Because our products are cosmetics, we can't accept returns or resell items once they've shipped, and we don't offer cash refunds for change-of-mind purchases. Please check the shade photos, ingredients, and directions on each product page before ordering. If you have questions about a shade or ingredient, email us before you buy.

Not happy? Let's talk: credits and swaps

If something isn't working for you, email customer@jamiemakeup.com with your order number and what's going on. We're happy to discuss either:

  • A store credit for the price you paid for the item, minus the original shipping cost and a service fee. We'll tell you the exact credit amount before you accept it. Credits can be used on jamiemakeup.com.
  • A product swap, such as a different shade or product. If the new item costs more, you'll pay the difference, and shipping for the replacement may apply.

Credits and swaps are offered case by case and are not guaranteed. We may ask for photos or for the item to be sent back.

Damaged, defective, or wrong item

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email customer@jamiemakeup.com within 14 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement, or a refund to your original payment method if a replacement isn't available, at no cost to you. The service fee above does not apply to these cases.

Gifts

If you received a Jamie Makeup product as a gift, contact us with the order number or proof of purchase and we'll discuss a credit or swap with you directly.

Purchases from other retailers

For products bought from another store or website, please contact that retailer. Their policies apply.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

Jamie Makeup products are sold by Bouldercrest Kitchen, Inc., 17412 Ventura Blvd #491, Encino, CA 91316. Questions: customer@jamiemakeup.com.